Staying safe online.

When conducting financial activities online, safety should be a priority. On this page, you will find important information about online security, how you can protect yourself and the actions that BnkPro takes to help shield your privacy.

How BnkPro protects your data
Precautions you should take
Suspicious contact claiming to be BnkPro
Reporting Fraud
When it comes to your money & investing activities, security is crucial. At BnkPro, we offer a number of app security features including passcode set up, touch ID and face ID recognition for logging in. You can enable these in the app settings menu. You will also be required to enter a verification code or receive a call to your registered phone number in order to access the app.

How BnkPro protects your data

At BnkPro, the safety of client data is a priority and we have sophisticated security measures in place designed to protect your personal information, privacy and funds.

  • We use the highest levels of data encryption on our websites and applications
  • Detection software is used to highlight irregular activity in online payments
  • Transactions are made via our secure BnkPro App
  • A Data Protection officer is appointed to ensure that our management of personal information is in accordance with applicable legislation
  • Automated email confirmations for changes to your account password
  • For any update of personal information, we will verify that you made this request prior to taking any action

Details of how we obtain and use your data can be found in our privacy policy.

Precautions you should take

When it comes to online financial operations, there are several precautions you should take to prevent potential fraud or scam attempts.

On this page, you will find guidelines and tips for keeping your data and finances safe and secure online.

Beware of Phishing

Phishing emails are a common tactic used by fraudsters, used to obtain personal information by posing as a trusted company. Never open any attachments or click on any links in any emails that are suspicious, or respond to them. Watch out for scammers using similarly named email domains to appear as if the communication is from an official source. Whilst not always the case, such emails often contain spelling mistakes or improper formatting which can be an indication that something is not right.

Voice phishing and number spoofing is another method used to convince victims to disclose sensitive data so always confirm the authenticity, even it is from a number you recognise.

Secure Browsing

When browsing online, check that the website has https:// and the secure padlock icon in the URL bar. Beware of website spoofing, where a legitimate website is cloned and used to collect customer information, often sent via phishing emails or pop up windows.

Only use secure internet connections and not public WIfi, as such networks are more open to hacking. If you use a shared computer, never save login information and clear the cache and cookies after each session.

Viruses & Malware

Malicious malware and viruses can send information from your device or change transaction details in an attempt to steal your identity or funds. Don’t download files or programs from unknown sources.

Set up anti-malware software on any devices that you may use and frequently update them. You should also ensure that you have the latest OS updates on your device.

Don’t disclose your data!

Never share your password(s) or sensitive account information with anyone, nor should you write down any passwords or access codes. Be wary of any contact asking you to provide account details or personal information such as your ID.

BnkPro and other reputable companies would never ask for such details and you should deem any such contact or requests to be suspicious.

Don’t make it easy

Sometimes it is easy for fraudsters simply because of a lack of password complexity or changing. Change your password(s) frequently and use a combination of symbols, numbers, upper and lowercase letters. Don’t use passwords that contain family names, pets or nicknames, as these are easily guessable. Use different passwords for different websites and enable multi-factor authentication wherever possible.

Suspicious contact claiming to be BnkPro

For clarity, we would like to highlight that BnkPro:

Does not provide the physical exchange of, or payment services relating to Cryptocurrencies.

Will never ask you for your password(s) or other sensitive information.

Will never request that you make any transfers to and from your account. Only make payments via the BnkPro app or online portal.

Services do not include asset management or the guarantee of any returns on investment.

Will not engage in any investment or trading advice.

Any of the above should be deemed as suspicious.

Reporting Fraud

Report any suspected fraud immediately to the cybersecurity fraud agency or relevant authorities in your jurisdiction.

We are here to support you and are committed to working together to prevent fraud and help keep your finances safe and secure.

If you do receive any calls, emails or SMS claiming to be BnkPro, do not engage in any communication with them and report this to us immediately via our official contact details found on our website.

Please also inform us should you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.

In the case of a lost or stolen BnkPro prepaid card, immediately initiate the ‘card-freezing’ feature on your BnkPro account and report this to us directly.

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Mobile Investing

The official BnkPro mobile application is available to download from the Apple App Store and Google Play store.

Please ensure that you are only using applications and software from the official sources.

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If you have suspicions about an app or social media channel and wish to check the authenticity, please contact us at support@bnkpro.com

Contact us

Have enquiries? Our multilingual BnkPro experts are available to assist you 24/5. Get in touch for direct access the information you need, anytime.

LiveChat

Instant help from our qualified support

More ways to reach us: Call +44 (0) 203 0231 777 (24/5) or live chatGroup HQ: 13/14 Basinghall Street, City of London, EC2V 5BQ, UK.

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